Poor after sales/customer service

Absolutely poor after sales service from Game Beacon Bay. They booked my Ryobi ****-eater in on 14 January after it went faulty after the third use. I had to make a follow up with the store on the status of the repair multiple times. On my first checkup in-store after 2 and a half weeks on the Friday, the customer service lady could not help me as someone took her file to do a follow up, she said she would follow up with the warranty supplier and contact me the following Tuesday, which never happened. I came to store again a week later since no one got back to me and the lady then confirmed that the unit was repaired and shipped back to the store and that it should be in the store in 3 days time, this was the Tueaday. I again went to the store on the Friday since no one from the store called be to advise of any delays. Get to the store to hear that the unit was delivered to Game in King Williams Town. 60km from East London. She then told me that the they asked the regional manager to collect the unit over the weekend since he lived in that area and deliver it to the store on the Monday. Today which is the 14th of February the lady only tries to follow up with the managers etc whether the unit was brought or not. After an hour wasted since she was waiting to get hold of the other store, as they were apparently in a meeting with the regional, I left telling them that they must arrange for it to be delivered to my address as I won't be coming this way again.