Poor After Sales Support
<p>So I brought in a Xiaomi mi4 on the 24th of October for repairs, I had acquired it earlier in the month of October. Today on the 15th of November I go in the store for an update with regards to the repairs only to be told that the phone is still in the store and hasn't been booked in with the supplier. Monday will be the 21st working day period which Game claims that any item brought within warranty will be fixed. I was expecting the phone to be well on my way but by the looks of things, 21 days will pass. Now what do I do?</p>
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint with reference ***0 and apologise for your inconvenience in this matter.
Senior Management will investigate this delay and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Hi,
The lady from Customer Services (Lorraine) said she'd give me a call before COB yesterday to inform me if the courier company (RAM) picked up the device. I received no call from her whatsoever. This is not on.
Hi,
The lady from Customer Services (Lorraine) said she'd give me a call before COB yesterday to inform me if the courier company (RAM) picked up the device. I received no call from her whatsoever. This is not on.
Further to the above matter we confirm that management contacted you to advise that the phone will be back in the store on Monday.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Further to the above matter we confirm that management contacted you to advise that the phone will be back in the store on Monday.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Management called to discuss the matter further and promised that by Monday there should be a resolve to this issue.
Thank you.
Management called to discuss the matter further and promised that by Monday there should be a resolve to this issue.
Thank you.