Poor after sales service from Game

I have purchased a Defy washing machine from Game online store, on 27-02-2019. I was so happy about this because they have even delivered on the same-day, and they advised this would take 2-5business days, and I was so impressed I started advising colleague's to shop at Game just as how easy it was. But then on 14 March I had a incident where the spinner broke, it was strange for me as I have never experienced something like that before, so I called the support line and advised what happened. The customer support agent called Sasanga, was very helpful, and requested me to take pictures of what has happened and forward this to her so she could attach this to the fault that she is logging, and she would then pass this on to Defy. I received a call later on the same day, where she has advised me that she has logged the fault, and provided me with the reference number. The next day, Friday 15 March I receive a call from a Defy guy who asked if there was someone at home, who I advised yes there were. My friend who was at home advised me that he said he would need to order a part, and she also advised he was there for approx. 5minutes, before leaving again, and he basically just took pictures again. I then called Game up to advise that I did not want to have this repaired as this was basically still a brand new item, and not even a month old. The lady then advised that she would need to have this transferred to a different department, which I have not yet been contacted. I am disgusted now in this, and this is giving me second thoughts now if I should purchase my next appliance from them again.