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jjanneker J

1 reviews | Active since Jan 2017

26 Sept 2020, 09:42

Poor after sales service.

I went to Game’s Mall of Africa store on it’s re-opening and bought a Defy Double door fridge. Received fantastic service on the day. I asked to delay the delivery since I was moving to a new house. Was told to give 1 week’s notice for delivery. Went to the store last week to ensure delivery would be done in time. They assured all is in order. On Friday 25 Sept, the day of delivery, they tell me there is no stock of my fridge. They have no idea when they will get stock, also fail to offer any solutions aligned to the benefits (20% discount) I got on the original day of purchase. Really disappointed. I have no fridge and no idea when one will be in stock and no suitable alternatives. Poor post sales service. What started out really well has left a bitter taste in my mouth.

0
Replies (1)
Game
Game's reply28 Sept 2020, 09:53
Official
Good day Jayson,

Please accept our sincerest apology for the experience and service you have received.

Thank you for bringing this to our attention.

Please be advised that we will escalate this to the senior management at the store and they will look into it and revert to you.

Regards
Mlindeli