Poor after sales care

I bought a tv for my mother last year April and in October it stopped functioning. When we contacted Game they told us they would dispatch a technician in 16 days. After those 16 working days the tecnician never arrived, we conctacted them again and we were told to be patient as they were busy with Black Friday week. My mother spent the whole festive season without a tv which was extremely unfair. When we spoke to them in December they told us that the technicians from Sinotec were closed for the festive season. Bear in mind that i bought my mother a big tv and its not easy to transport it back to the store as we do not have a car. It infuriates me how you people will forever be offering assistance when we buy but run away from us once your products start giving us problems. I live to make my mother happy and that was achieved when i bought her a smart tv however that happiness was short lived as it broje in a couple of months.