Poor after sales and incorrect sales information

I have purchased a defy oven about 2 months ago from Game. The sales person told me how amazing the product is and even sold me the extended warranty . The sales person guaranteed me that Game with the extended warranty will look after my product for any repairs. The oven was installed by a professional electrician.<br> The oven less than 2 months after purchase has blown a the thermostat and has a massive bulge on the bottom. I went to Game (14 September 2015) to replace the oven. I was treated very rudely and told to phone Defy to assist me. Only to be told I must wait for a Defy consultant to assist me. So I wait for the Defy consultant, only to be advised that the product will repair, but I must wait 3 or more weeks before that can happen.<br> When I bought this product, I was promised all the support by Game sales people to assist with the product. Now when I have a issue, Im turned away from the seller to go fix the problem myself. I bought this product at Game, not at Defy and yet no one at Game can assist me.<br> Furthermore, this product will take more than 3 weeks to repair, will Game live up to there policy and replace my product, or is that a sale tactic to.