Poor

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: Game had a promotion regarding Black and White whisky whereby one would receive a 1lt coke. Almost out of the door did it occur to me that I did not receive the coke. Spoke to store agent by the name is siswas, to which her reply was that she already processed the purchase, I asked for a supervisor, she called supervisor Vanessa, who said they are out of stock, again this is your promotion and should not be the customers problem, The manager went into the Game store and collected a 1lr coke zero and asked me to pay R1. Please do not get me wrong , there was no apologies, no empathy for the fact that I had to stand and wait. They manager informed me about a raincheck so to say till they have available cokes. The manner in how they spoke to me and the lack of interest they showed wss shocking and very poor customer service

It occurred on: 17/01/2019

I need both from you. This is not treating Me fairly day before my birthday

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Charlene Frans