PLEASE TRAIN EMPLOYEES

On 21 April 2016, I went to Game Stores in Northam Limpopo to take out a cell phone contract (Vodacom). I was assisted by Sinha. Whilst completing the application form for the contract, I told Sinha that I wanted to keep my current Pay as you go cell phone number. She said that is not possible for them to do it in store, I should do a sim swop afterward with Vodacom directly. I received my phone and left the store. I called Vodacom to request the sim swop, and I was told by them that the SIM was not activated and I need to go back to the store. The next day I informed Sinha what Vodacom has explained to me and she told me that she has just activated it and showed me on her screen. I then said to her again that it is showing as activated on a new number as I saw it on the screen, and I told her that I wanted to keep my old number. Again she said I should do a sim swop with Vodacom. Then I left again. I phoned Vodacom and they explained that I cannot do a sim swop from a prepaid to a contract, the store should have just activated the new contract on the old number – which did not happen. I once again returned to Game but by this time I was quite fed up. They said in order for this to be rsolved they would cancel my current contract and redo the activation on my old number. (Basically start everything from scratch). I agreed to this, however it is now 13 May 2016 and the matter is still not resolved. I have received my airtime as per contract stated but I cannot or won’t use it because I am not sure of where the process is currently as I receive NO feedback from the store whatsoever.