PLEASE MAY I HAVE A REFUND

I appeal to GAME to refund my money by Monday just as a gesture of good faith since they play a big part in me not having any income for two months.

I bought a laptop from GAME Vincent, East London, on 30.06.2023 and after two days or so, I realized it was frozen and not charging. Since I was not in EL and with no GAME around I only took it back to EL on 24.07 2023. They told me they could not exchange it till they had inspected it and I could not get a new one under the same premise. I went back to check on 15.08 and was told their processes take 21 days and should come back in a week. The manager reassured me that I would be updated via SMS since my concern was that there had been no commu icarionat all from Game. Again, I was not in EL at this time, but I went to GAME 3 days ago to request a refund. The manager refused to see me but sent his credit controller to talk to me. The credit controller said he would call me by Friday meaning today the first of April. Still radio silence from Game so I went to the store this past afternoon where I did not see the manager, even though I had requested for him (since he already had heard the complaint) and was told the credit controller was off. I felt such a fool. I requested a number I could call and was given a number, which I was told was the call center, whereat, there was no reply at my time of writing this review.

I used my last money to buy this laptop to work online as I am unemployed. For 2 months, I have had no laptop and lost income because of this. The rude and disrespectful manner with which I have been treated is totally unforgivable.

To top it off there was a lady at the counter who had experienced a laptop breakdown and her laptop has been out of commission simce May. Game needs to up their Game, this blase attitude is totally disrespectful.

To think that Game used to be my go to store.