Please assist me

Good day,<br> <br> I have been on the phone for 20 minutes with one of your customer service agents and she could not help me at all understand what is happening on my account to the point that she had to ask someone else next to her and then repeat what she was told. I asked to speak to the lady who she was asking as that lady seemed more competent but I was told she cant escalate to that lady. Eventually I was put on hold to speak to the supervisor and no one answered. I honestly don't know what to do, I'm so frustrated and the lack of competency and assistance.