FM
Faizal M

1 reviews | Active since Sept 2011

26 Jul 2016, 14:48

Pleasant experience at Greenstone Game

<p>Game had their Birthday special and I went to purchase a samsung tv. Everything was sold out but the salesman told me about the callback. I was suprised with the callback service and to see that I got sms notifications saying they still waiting for stock. After two months the sms stoped coming and I called the branch and spoke to a so called manager not sure who. after another two weeks I told my wife it was too good to be true and we should start looking for another tv cause I was convinced I was not going to get the tv. I decided to call greenstone one last time and see if could at least get a discount on another tv since I waited so long and now the callback doesnt even exist on their system. Anyways this time it seemed like I got the real Manager Kirsten who took my details and said he would check with the supplier as non of the branches had stock but since the TV was a old model I was surprised when he did call to say they managed to get one. I do appreciate that he tried and managed to get the goods.</p>

0
Replies (2)
Game
Game's reply27 Jul 2016, 05:20
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will contact you to discuss this matter after they investigated the matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply27 Jul 2016, 05:32
Official

My apologies for the incorrect response which was not for this call.

Thank you for sharing your good experience with us. We are glad that the store lived up to your expectations and we thank you for your patience in this matter.

We assure you of our best service at all times.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273