PlayStation 5 pre order!

Dear Game

I pre ordered my PlayStation 5 in September.

Before I placed my pre order, I called your online customer service to ensure that it would be delivered today the 19th of November like all other stores are doing country wide.

I was told that the PlayStation 5 pre orders where being prioritized and that I would receive it on the 19th.

This confirmation came from the supervisor on duty as the customer service consultant was clueless about the PlayStation 5 pre order process.

As I am writing this review, it is the evening of the 19th of November.

I have not received a single communication from Game regarding the delay.

I started contacting customer service from yesterday morning to query my delivery.

I was told, the console is releasing today, I will receive a waybill number for delivery and that normal 7-10 working day delivery would apply.

This is extremely disappointing and I am completely dissatisfied with your customer service department.

As of right now, I still have not received a waybill for delivery.

You have ruined this launch event for myself and all who have pre ordered this console with your store.

It’s extremely frustrating for a customer to listen to contradicting responses from your customer service depart with no communications since my purchase.

I will not be supporting your store again!