Playstation 5 damaged I WANT MY REFUND!!!

I spent over R15,000 on a PlayStation 5 console and accessories at Game in Mall of Africa. Only to find I bought a damaged console!!! I have been trying to get a replacement or a refund wishing my “7 day period” I have spoken to vusi Teboho petunia and the store manager mark who never gets back to me. I am absolutely disgusted at the after sale at this store. Their phone lines never work. It’s been 3 weeks and they still insist that the store doesn’t have the cash flow to refund me. I find it hard to believe that a store of that size can’t refund my R11,999 for the console!!!!!! I have kept the accessories as the intention was to get a replacement for the damaged console but after this experience all I want is my money back and I’ll go spend my money at another store other than game!!!! Utterly disgusted and disappointed after all the spending I have done in that store!!! Quick to swipe your card for thousands of rands but doesn’t live up to its 7 day return policy!! Save yourself the trouble go shop somewhere else!!!