Playing "GAMES" at Game

I purchased a Chest Freezer from Game Clearwater Mall on Friday the 21/08/2020 for delivery by Game Warehouse which is situated in Alberton at a costs R269 over and above the purchase price of the appliance. I was told by the Saleslady that I should expect a call from the delivery people in the week which I assumed to be Monday or Tuesday the latest, but to my surprise I got a call from the Saleslady the next day to ask am I happy with the Chest Freezer. I then told her I didn't receive it and that she mentioned that delivery would be next week. She then dropped the call and never to be heard from again. On Monday I then tried several times to contact the store which never answered, I then proceeded to call the Game Customer Call Center which to my surprise is located in JHB and CPT. What was even more surprising it took me 3 calls to the call center to get any information on my purchase. I escalated my frustration in dealing with what looks to be a very immature call center and received a call from a manager who proceeded to explain and apologies for the atrocious service I received. I was a bit relieved when he gave me feedback about the purchase and what there delivery times are. Today is Wednesday 26/08/2020, 5 days later I tried to call the Game Clearwater Mall and now the store number advertised everywhere is INVALID...??? I then idiotically call the Customer Call Center again because I had no choice because aside from leaving my home to go into the store, they claim their "Professional Customer Care team" will assist me as soon as possible....HAHAHAHA I do not think that I was surprised but was optimistic that I would get the good service based on the call on Monday with the manager reassuring me that is what they offer and my incident on Monday was a anomaly. The agent answers the phone saying "Game Customer Care How can I help you?" then starts rambling off to a colleague next to her, she then realises what she has done and repeats the greeting and cuts the call. I then had to call back for the how many time I am not sure I have lost count, Spoke to the agent who as well tried to call the store but with no luck. I have asked for it to be escalated but I am definitely not that optimistic of the response or even when I will be receiving my purchase. I am not sure what "GAME" you are playing but can I please have my purchase or can you kindly refund my money if you do not want to do business with cash paying customers.