Pior Customer Service

Deeply disappointed in Game's customer service! My place of work granted one of my wishes and it's something that needs to be bought. So I chose Game as they had the product and all I asked for was a simple quotation / invoice of the said product and even said it was urgent as my work needed it before the 6th of Feb in order to pay on my behalf yet I never received any quotation / invoice from Game as promised by the call center agent and now the deadline for the quotation to be submitted to my work's HR is over and there goes my wish. Well, thank you very much Game!