Hellopeter
Share Your Experience
TD
Tracey D

1 reviews | Active since May 2012

26 Nov 2018, 15:22

Phone etiquette

Hi There

I really feel that you need to send your staff at Westgate on front line training, firstly you need to call the store about 5 times before someone picks up the phone, when the phone is eventually answered with a blunt "hello", no store name welcome no indication as to whom I was speaking to (like she was forced to answer, and that I was disturbing her or that she was doing me a favour by answering the phone tone of voice), after asking her that I need to find out about stock availability of a product at the store, I was told "ya okay hold, I'll put you through" pathetic really, for something really basic and simple.

0
Replies (1)
Game
Game's reply26 Nov 2018, 15:30
Official
 Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store.  In Game we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs.  I sincerely apologize for the bad service provided.    A Senior manager will be in contact with you shortly to address your concerns.  We value you as a Game customer and are committed to improve our service levels continually.  Please do not hesitate to contact us should you not be attended to within 48 hours. 

Regards.

Group Customer Service Advisor
***
Tel:  ***73
/rt

Best regards,