EJvV
Eurika Jansen van Vuuren

1 reviews | Active since Sept 2013

26 Jun 2015, 10:47

People in pink and black outfits hanging around

I have always found service at the Groblersdal branch rather lethargic. Today was the worst ever. I needed to buy a cartridge for my MX390 Canon printer which I bought at GAME a month ago. I stood around in the printer area for somebody to assist me - all cartridges are locked. After about 5 minutes a man with a pink shirt walked past me into the storeroom. I stopped him to ask for help. He said he didn't work there and showed his hand in another pink-shirted man's direction. This one said that he does not work there either. At this point I lost it and walked to the manager's booth. There was no-one there. I then proceeded to the Customer Service section where there was no-one. I called a couple of times and then walked off. On my way out a cashier said that there was now some-one there who could assist me. A very friendly lady tried to find me some assistance and after speaking to quite a few people a polite, very slow moving man came strolling in my direction. I told him what had happened. He just said how sorry he was. No - sign of wanting to help me to buy this @#$%^cartridge. Then...I left.

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Replies (1)
Game
Game's reply26 Jun 2015, 13:13
Official
Hello Eurikajvv,

We acknowledge receipt of your complaint with reference ***.

Please accept my apologies for the lack of service you received in the store.

I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, they spend their time in the store which is portions of their lives.

We confirm that management contacted you to discuss this matter and we look forward having you in the store again soon so that we can conclude this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73