Payment Made - Show Arrears

I received my account on the 16th of October 2017. As every other month, went to pay my account cash at Game Vaal Mall on the 25th. Normally, if I don't pay my account, then I can't by on my card. So, after the payment was made, we went to Makro on the 27th of October and purchased on my Game account, which went through due to the payment that was made.

On the 15th of November I received my statement showing that I am in arrears and didn't make a payment in October.

Now explain to me, how the hell do they get that right. If you look at the pattern, you will see that payment is being made every month and after payment is done, I purchase on my account. Month Credit Amount due Payment date Payment Purchase date Purchase August 0 25-Aug 2000 26-Aug 1200 September 0 985,21 25-Sep 1500 25-Sep 1200 October 0 938,71 25-Oct 940 27-Oct 900 November 0 2900,78

Now, I'm suppose to pay twice for October seeing that they can't find my payment.

Pathetic service and this is not the first time. If this is the case of how they are handling and managing the account, I will be closing my account. Seriously not impressed. This shows that the money has been ****** then and not taken off my account.

I AM FURIOUS!!!!!!