Payment Amount Higher that Invoice

Hi <br> <br> I sent an email to GAME Stores informing that they have debited an additonal amount of R900 exceeding the installment amount on my invoice which was R1056.97 making the total amount R1956.97. I sent this email on Wednesday 30 March 2016 expecting the additional amount to refunded. The email auto response states it takes 48 hours. It's now been 5 days and I have received absolutely no feedback from GAME. I've called the customer services line who continuously called their admin to find out if they had received my email and when my money will be refunded. They are still unable to state what has caused this issue and refuse to put priority on the fact my money needs to be returned. <br> <br> This is my third attempt at getting resolution from GAME or more importantly my money returned. If this does not work out, my third attpemt is going to be ugly GAME - I have been patient and diligent enough. This is a warning. I want my money back. <br> <br> Regards, <br> <br> Nazeer Dette