MW
Monica W
1 reviews | Active since Jun 2020
20 Nov 2020, 15:02
Pay for goods that you dont recieve!
I paid for a 40cm Mist Fan on the 8th of November 2020, with 2 other items. The next moment I recieve a invoice stating that I have recieved ALL items. I contracted them immediately and explained that I did infact not recieve the R1600.00 fan. Since then I was just told the matter was escalated. And that is that. NO fan and NO refund. This is unacceptable!!!
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Replies (6)MW
Monica W's updateReviewer Update
20 Nov 2020, 17:10Thank you for your reply. But this still does not mean much to me, as I recieved the same response on the 17th and no response since then. I have reported the problem to Game on the 11th already!? It seems that OR your systems is very lacking in keeping track of items OR you seem to lose quit a number of clients items. Seeing as this is taking such a long time to resolve. And the matter of fact is that it is a problem on your side. But I am still without my item of a R1600.00. And that is alot of money to most people especially in the current economic climate. Plus delivery charges change on the amount or weight of all online purchases. We have been clients of Game for years and years. And now one feels too afraid to ever purchase something from you again.
MW
Monica W's update20 Nov 2020, 17:10
Reviewer Update
Thank you for your reply. But this still does not mean much to me, as I recieved the same response on the 17th and no response since then. I have reported the problem to Game on the 11th already!? It seems that OR your systems is very lacking in keeping track of items OR you seem to lose quit a number of clients items. Seeing as this is taking such a long time to resolve. And the matter of fact is that it is a problem on your side. But I am still without my item of a R1600.00. And that is alot of money to most people especially in the current economic climate. Plus delivery charges change on the amount or weight of all online purchases. We have been clients of Game for years and years. And now one feels too afraid to ever purchase something from you again.
MW
Monica W's updateReviewer Update
21 Nov 2020, 13:18When will I get refunded for item NOT RECEIVED???? OR GET ANY FEEDBACK FROM GAME? The matter has been escalted is a lame excuse I have heard from the 11th already! Your POLICY CLEARLY states deliver in 5-7Days. Items was paid for before business hours on the 8th already!
MW
Monica W's update21 Nov 2020, 13:18
Reviewer Update
When will I get refunded for item NOT RECEIVED???? OR GET ANY FEEDBACK FROM GAME? The matter has been escalted is a lame excuse I have heard from the 11th already! Your POLICY CLEARLY states deliver in 5-7Days. Items was paid for before business hours on the 8th already!
MW
Monica W's updateReviewer Update
24 Nov 2020, 11:10Are you stillllllll bussy escalating? Because I get NO FEEDBACK nor have I been refunded!!! Bad service!!!
MW
Monica W's update24 Nov 2020, 11:10
Reviewer Update
Are you stillllllll bussy escalating? Because I get NO FEEDBACK nor have I been refunded!!! Bad service!!!
MW
Monica W's updateReviewer Update
30 Nov 2020, 18:47Worse than worse...
So, when you finally get a call from an agent... they tell you that it is NOT A STOCK ISSUE, as they DO HAVE STOCK! Then I was assured that no later than the27th I would recieve my fan. Well it is now the 30th November (items was ORDERED and paid for before working hours on the 8th November), at 19:00 and yet to my absolute disappointment NO FAN NOR A REFUND. I had requested a REFUND a few times already and still NO JOY!!! So, thanks for absolutely NOTHING. I suppose matters will now have to be escalated.
So, when you finally get a call from an agent... they tell you that it is NOT A STOCK ISSUE, as they DO HAVE STOCK! Then I was assured that no later than the27th I would recieve my fan. Well it is now the 30th November (items was ORDERED and paid for before working hours on the 8th November), at 19:00 and yet to my absolute disappointment NO FAN NOR A REFUND. I had requested a REFUND a few times already and still NO JOY!!! So, thanks for absolutely NOTHING. I suppose matters will now have to be escalated.
MW
Monica W's update30 Nov 2020, 18:47
Reviewer Update
Worse than worse...
So, when you finally get a call from an agent... they tell you that it is NOT A STOCK ISSUE, as they DO HAVE STOCK! Then I was assured that no later than the27th I would recieve my fan. Well it is now the 30th November (items was ORDERED and paid for before working hours on the 8th November), at 19:00 and yet to my absolute disappointment NO FAN NOR A REFUND. I had requested a REFUND a few times already and still NO JOY!!! So, thanks for absolutely NOTHING. I suppose matters will now have to be escalated.
So, when you finally get a call from an agent... they tell you that it is NOT A STOCK ISSUE, as they DO HAVE STOCK! Then I was assured that no later than the27th I would recieve my fan. Well it is now the 30th November (items was ORDERED and paid for before working hours on the 8th November), at 19:00 and yet to my absolute disappointment NO FAN NOR A REFUND. I had requested a REFUND a few times already and still NO JOY!!! So, thanks for absolutely NOTHING. I suppose matters will now have to be escalated.
MW
Monica W's updateReviewer Update
02 Dec 2020, 06:07***.... WHERE IS MY REFUND?
NO FEEDBACK AND ONLY LIES.
NO FEEDBACK AND ONLY LIES.
MW
Monica W's update02 Dec 2020, 06:07
Reviewer Update
***.... WHERE IS MY REFUND?
NO FEEDBACK AND ONLY LIES.
NO FEEDBACK AND ONLY LIES.
MW
Monica W's updateReviewer Update
06 Dec 2020, 11:33It is with great dissatisfaction that I have to write yet another complaint! Or rather... still no feed back from Game. And NO refund nor goods paid for. Pathetic can not even describe the level or rather lack of service!!! Please do not buy on their online store. As you will pay for goods but not recieve it!!!! And they just don't give a stuff about you as the customer!!!!
MW
Monica W's update06 Dec 2020, 11:33
Reviewer Update
It is with great dissatisfaction that I have to write yet another complaint! Or rather... still no feed back from Game. And NO refund nor goods paid for. Pathetic can not even describe the level or rather lack of service!!! Please do not buy on their online store. As you will pay for goods but not recieve it!!!! And they just don't give a stuff about you as the customer!!!!