1 reviews | Active since Apr 2018
Pathetic, unprofessional service
All I wanted to know was my Credit Status. I was told it would take 2 to 3 working days for me to be notified of my status, it has been an entire working week now, but nothing.
I understand that Game (internally) couldn't assist queries regarding my account, and I would have to be referred to the Call Centre... But I have never received service this pathetic from a major establishment such as this one.
I was literally transferred between departments a total of 9 times! Reception to Cell Phone to lord knows where. Pauline or Colleen was the person who literally called me "Baba" when dealing with me, hung up on me 3 times, interrupted me while I was speaking and was chewing gum while talking to me.
I still do not have the number to RCS's call centre and I still don't know the credit status on my account.
Good day,
We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.
This matter was referred to the RCS Head Office, who manages the Game Accounts department, for further investigation and assistance.
RCS can also be contacted directly on ***
Regards
Game Customer Service
***73
Good day,
We acknowledge receipt of your complaint with reference ***9 and would like to apologise for any inconvenience caused.
This matter was referred to the RCS Head Office, who manages the Game Accounts department, for further investigation and assistance.
RCS can also be contacted directly on ***
Regards
Game Customer Service
***73