1 reviews | Active since Sept 2016

27 Sept 2016, 09:11

Pathetic services department

<p>I purchased a Nilfisk wap vacuum cleaner at Game in december. By August the motor packed up and I took it back without the slip as I lost it. </p> <p>The service agent Maureen told me there wil be a charge uppon receiving the unit back and o said that its fine. </p> <p> </p> <p>After checking on the repair 3 weeks later they rold me they're waiting for parts. As it was an old model they sold me. </p> <p> </p> <p>Another 3 weeks later i called nilfisk an they told me the machine has not been booked in by them for anything. </p> <p> </p> <p>Mareen from game stores told me the machine is at Nillfisk. </p> <p>Promised me the machine would be at the Eastgate branch on Friday. </p> <p>Afternot receiving any notification from them i called them again. Apparently the courier driver had an acident. </p> <p> </p> <p>CONCERN! ITS NOW TUESDAY A MONTH AFTER MY MACHINE WAS BOOKED IN AND NO PHONE CALL NO NOTHING FROM GAME EASTGATE. REALLY GAME? </p>

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Replies (3)
Game
Game's reply27 Sept 2016, 09:41
Official

We acknowledge receipt of your complaint with reference ***2 and apologise for the delay in resolving your iddue.

Senior Management will investigate this delay and will cotnact you with udpated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update27 Sept 2016, 10:20
Reviewer Update

Thank you very much.

Much appreciated.

's update28 Sept 2016, 16:07
Reviewer Update

Its now 4pm a day after my complaint an no one from Game bothered to call me.

Pathetic