Pathetic Service/Customer Complaint

I placed this order, ********** 54, a week ago and sent through supporting documentation. I called to confirm if all was in order, ***, and it was confirmed that the order will be processed and dispatched. This was last week Thursday 23 November 2017.

After trying to follow up on numerous numbers and just getting transferred from one department to the next (if I somehow manage to get through), for a few days, a lady confirmed yesterday that she will sort it out and contact me by close of business yesterday. She never contacted me...

This morning, 30 November 2017, I received an email saying my order had only been placed now and it will take a further 3-5 working days. What happened to the "Delivery Promise" of 3-5 days? This will end up becoming 5-10 days, at best.

This morning when I tried to call to find out what is going on, no one can help me and again, just get transferred from one person to the next. Then eventually, end up at a number where no one answers. Yet again...

This is unacceptable. Is the point of online shopping not for convenience and hassle free?

My biggest gripe is that NO ONE can assist and the online support number either just rings or get put on hold.

This is utterly the worst online shopping experience I have EVER had!