Pathetic service received from Game Stores.

I made an online purchase on the 26 Nov 2018 @ 10:05 in the morning. Game's promise is delivery between 3-5 working days. Received my delivery on the 3 Dec 2018 and noticed a big deep scratch on the door of the fridge.. I called the web support number and spoke to Alex who asked me to send photos which i did the next morning. After endless calls to this web support number which is ********** 333, i spoke to the following useless team of people. Donald, Alex, Abi. This morning i called the same number and spoke to Yolanda who said she will call me, had to call back only to find out she is on lunch. I wonder if she will still call, as i had spoken to her this morning. The service is absolutely pathetic and i think i should get my money back. Being the client, i must call the useless call centre and have to be on that call for at least over 15 minutes, whilst explaining the issue. There is absolutely no communication from Game, Really sad, because all that Game worries about is the money and sale, not taking into consideration the clients feelings. If i am sitting and waiting for another fridge for this long, what happens if i have a problem with the fridge. I would appreciate an urgent response to my enquiry.