Pathetic Service Provider

I bought a printer on 6 May 2020 with an advice that it will be delivered between 5 - 7 working days. The delivery time has long elapsed and have not received my essential oder. I have made several calls where I had to wait more than 20 minutes for a call to be answered to enquire about my delivery. The lady I spoke to on two occasions unfortunately I didn't get her name advised me that my order will be delivered to my house on 14 May 2020, until today I'm still waiting. My son's school work is way behind as per school schedule we were provided with, due to this pathetic service that Game has provided me with. I need my order to be delivered today or they must bring back my money to buy it elsewhere.