SJ
Samantha J

1 reviews | Active since Aug 2016

30 Aug 2016, 11:04

Pathetic Service or should I say no service!

<p>Last night I went into Game in Canal Walk knowing exactly the item I was looking for. To my dissapointment I couldn't find it on the shelf where it would have been with the other appliances.</p> <p>I then decided to ask a store consultant for assistance only to see that there was no one around who I could ask. Even going out of the appliances section I was looking around for someone to assist me but still found nobody.</p> <p>I went into the store with the intention of buying what I wanted but instead left empty handed, frustated and dissapointed with the lack of service. This is not the first time I have experiences this poor service either. Where are the Game employees ??!! You just lost a good customer!</p>

0
Replies (3)
Game
Game's reply30 Aug 2016, 11:56
Official

We acknowledge receipt of your complaint and apologise for the lack of service rendered to you.

This is unacceptable and Senior Management will investigate as to why no team was available to assist. They will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply30 Aug 2016, 11:57
Official

We acknowledge receipt of your complaint and apologise for the lack of service rendered to you.

This is unacceptable and Senior Management will investigate as to why no team was available to assist. They will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply30 Aug 2016, 16:56
Official

Further to the above matter we wish to confirm that management was able to find you stock and you can collect once the store advise you that the item is in store.

We thank you for your support.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273