Pathetic service – Incorrect pricing

<p>Once again I got to experience poor service from Game. This time at the hand of the store manager.</p> <p> </p> <p>I got to Game Vincent early on Sunday morning 28 May 2017. Went to the pool dept to look at a pool cleaner.</p> <p>In the isle to my left I was faced with multiple units all without pricing. Looking up and down and after some time managed to track a bold white male staff member down who assisted. I asked him whether the pool cleaners were free today due to no pricing on them. He laughed and said no, he took me further down the end of the isle to the right where the same pool cleaners were with prices.</p> <p>I was confused, on the left no prices, on the right they have prices….</p> <p>In my mind I had chosen the Kreepy Krauly Swim VAC type design but this unit was below the Kreepy Krauly Dominator. Both units were marked at R1999.00</p> <p>I then asked the white staff member for someone who works in the dept to assist me with general knowledge. 5 minutes later the gent who works in this dept appeared.</p> <p>My question to him was, with both units being the same price, which was the better one. He did not really have any advice and I left there taking the KK Dominator.</p> <p>At the tills I paid – For the dominator and other items and upon getting my slip I noticed I had paid more.</p> <p>The manager was called, I told him the product is marked incorrectly. He wanted to go see and I said I wanted to walk with him. He told me no, I have to wait at the till. I mentioned that I did not expect a fair outcome and he told me not to worry that he can be trusted.</p> <p>We waited and he came back and told me the price I paid is correct and showed me x3 different bar codes, same item with a different prices on. He told me that I paid the correct price. I told him that is not what was on the shelf. I told me I should have read the bar codes before taking the product.</p> <p>At this point I wanted to do something I was going to regret. I had my daughter with me and did not want her to see or hear anything that I would regret. I told this manager to leave it and left.</p> <p>This was a poor situation created by Game but this poor manager just did it for me.</p> <p>At no point did this manager try to resolve the situation, he was more interested in explaining that I have to check barcodes.</p> <p>Is every customer supposed to check barcodes and scan every item in because we cannot trust the staff to do their work. This manager has no people s**** and really spoilt my morning.</p> <p>Pathetic service by Game East London as usual!</p>