Pathetic Service - in the returns departments

To the Regional Manager:

I am writing to formally lodge a complaint regarding the service I received from Ms. Linda Mpondo at your Game Store in Eastgate.

Despite approaching Ms. Mpondo in a friendly and polite manner, she was dismissive and unwilling to assist me. She did not listen to my concerns as a customer and, to my surprise, walked away while she was in the process of helping me. This conduct is unacceptable, particularly in a customer-facing role.

Treating Customers Fairly (TCF) is a fundamental principle, especially for retail stores under the Massmart group. This incident not only reflects poorly on the store but also risks damaging the trust and loyalty of customers. If not addressed, other customers may be subjected to the same poor and unprofessional service.

I request that this matter be investigated and that appropriate corrective action be taken to ensure that such behavior is not repeated. I look forward to your feedback on how this will be resolved.