PATHETIC SERVICE GAME MASSMART

I ordered goods online on the 4 December 2021, the website said goods will be delivered within 10 days. On the 14 December 2021 I called the call center to find out what's happening with my order, the call center agent Rebecca couldn't tell me where my order was. I then asked to speak to her, she refused to put her manager on the phone. On the 15 December 2021 at 23H05 I received an email from Game stating this is a confirmation email for goods received. I have never received any order from Game and I'm still waiting for the manager to call me back. This is very pathetic service.