Pathetic Service Game Mall Of Africa

I have bought a cellphone from Game Mall of Africa on the 27th July 2021 Huawei Y5 Lite, 4months down the line it started giving me problems when I open apps it shows an error to exit the app, games are freezing I took it back for refund or exchange then I was told unfortunately they cannot change nor refund they will need to take it for repairs then we will take it from there. It was taken for the first time around November then it came back went home with it worked fine for a week then it started again, I took it back then I was told they need to take it back then December it went back for 2nd repair it came back 2weeks ago I went to fetch it so now it is still giving me the same problem and I am told it has to go for third time and I am not happy with that, i bought this phone cash without even going up and down so now that Its not working to my advantage I have to be taken from pillar to post I even lost my receipt because of the up and downs I want my refund so that I can buy another phone because clearly whatever it is it can’t be fixed if they tried twice already what makes them sure it will come back right the third time? I logged a complaint with their customer service department that i want my store credit so that i can top up and get another phone they gave me a go ahead and told me that i will be getting a call from Daniel who is the Manager for Game Mall Of Africa he then said i must bring back the phone with its original packaging so that its sent for assessment to check if there are any damages then I will be refunded after 5 to 10 working days I went to the branch with the phone in its original packaging with the charger and headphones when I got there I personally told the lady by the name of Teboho who was assisting me that she must not send the device for 3rd repair and that head office communicated with the branch I want a store credit so that I can get a better phone then she told me she will need to check with Daniel what's the issue with the phone and feedback from head office then she said but either way she needs to log it on the system then she will call me tomorrow morning once she checked with Daniel as he was not in on that day.

The following day no call received that was the 1 March then on the 24 March I called to ask wats happening as the 10 working days has long passed then I was transferred to Daniel then he said feedback from assessment was that they can't refund a device that it’s not with them and I asked how because I brought everything on the 1st March he then said he will escalate it and call me Thursday I waited nothing from Daniel then decided to call on the 29th March which was yesterday I spoke to Daniel again he then said he will come back to me in a few minutes he never called, today I got a call from a different person from the branch the lady told me the supplier is still fixing the phone of which I don’t understand fixing how because it was supposed to go to be checked for damages and now it's almost a month again. A phone that has been fixed for 3 times in a period of 7months can you really expect a customer to take it back is that how they treat their customers selling faulty phones and expect it to be the customers problem?I would like Hello-peter to please assist me with this matter i no longer want store credit i want my money back i will go buy somewhere else where they know the value of a customer's money