Pathetic service Game kenilworth

pathetic service from game kenilworth centre i purchased a biysical on the 5th March on my game account i lost the slip i then spoke to Andisiwe Krame at customer service she logged a request for me to receive the invoice of the purchased item i have called her 3 times its either she is still awaiting or she is not at work i then spoke to some1 else at customer service does not want to give her name but keep putting the phone down in my face .