1 reviews | Active since Apr 2019
Pathetic Service Game Gateway.
Today I really understand why Game is restructuring its workforce. It is because of the pathetic management they have in some stores namely Gateway. We'll swop it, if we stock it. Is that not a policy for all. Today I was made to feel like a beggar of the street at Game Gateway by none other than the manager on duty Sarah G. I took back some hotwheels cars to swop of whick some had stickers over the barcode which is extremely easy to remove. I spoke to the consultant after waiting for over 40 min in the line which had 3 customers in front of me. She called the manager Sarah who asked me flat out on my face how do I expect her to sell those cars and also asked me if I expect her to put that on her salesfloor. It's not in original packaging. Well it was in original packaging except for the few that had the stickers which I now removed. I asked her for her name to be written down she instructed the cashier to write it down and walked away. She doesn't greet a customer neither is she polite. Is that the type of service you get when you walk into a Game Gateway these days. This is absolutely pathetic. Sarah as much as massmart is paying your salary it's the customer who shops in your store that makes it possible. Social media is flooded with bad reviews about your store. And now I know that it's the management who supposed to lead by example are the reason why Game is dropping the entire Massmart. I hope this complaint finds your CEO as he needs to know why his business is slowly dying. That women should even be allowed to go onto your salesfloor as your customers are your business. Always remember those words that came from the USA. Take care of your customer as he is king. He can fire everyone from your CEO down.
How senior is that form of management as clearly even some senior management don't really care about customers. Lucky for me my PRO was with me and she also experienced the service from that store that is gone from bad to worse. I will be taking in those products today and expect to be helped in line with your policy.
How can a manager be so rude and abrupt. Is that the way you guys try and sustain a clearly falling business.
How senior is that form of management as clearly even some senior management don't really care about customers. Lucky for me my PRO was with me and she also experienced the service from that store that is gone from bad to worse. I will be taking in those products today and expect to be helped in line with your policy.
How can a manager be so rude and abrupt. Is that the way you guys try and sustain a clearly falling business.
We'll swop it, if we stock it
All I want to know is am I going to be assisted. A simple yes or no as I have called your ballito store now and spoke to Yacoob who offered to help. He called me back and his reason for possibly not being able to assist was that because I am an ex staff member he needs authorisation. He is entrusted with a store that possibly does over a 100mil turnover a year and he has no authority to make such a call. I called the store back on my way home and Yogani answered the phone and told me that he was not in today. Which by the way is a blatant lie. When I questioned her she changed her story to she is only relieving the switchboard and he has stepped out for a short while. I have been out of Game since 2015/2016 and was told indirectly that the policy does not apply to me as I'm ex staff.
Are the service levels so bad no at Game. Yes I want to exchange some cars but it's cars that you carry. Your policy is advertised everywhere. Instore all over social media and the internet.
One more thing. I was sent a mail stating that I would get a response within 24 hours. Is that working hours.
01 Sep 2020, 07:43
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
We'll swop it, if we stock it
All I want to know is am I going to be assisted. A simple yes or no as I have called your ballito store now and spoke to Yacoob who offered to help. He called me back and his reason for possibly not being able to assist was that because I am an ex staff member he needs authorisation. He is entrusted with a store that possibly does over a 100mil turnover a year and he has no authority to make such a call. I called the store back on my way home and Yogani answered the phone and told me that he was not in today. Which by the way is a blatant lie. When I questioned her she changed her story to she is only relieving the switchboard and he has stepped out for a short while. I have been out of Game since 2015/2016 and was told indirectly that the policy does not apply to me as I'm ex staff.
Are the service levels so bad no at Game. Yes I want to exchange some cars but it's cars that you carry. Your policy is advertised everywhere. Instore all over social media and the internet.
One more thing. I was sent a mail stating that I would get a response within 24 hours. Is that working hours.
01 Sep 2020, 07:43
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game