Pathetic service GAME GALLERIA

We purchased a home gym set ( An Everlast pro gym Machine) 3 months ago. It was discounted because it was a demo unit which was abused by customers coming into the store. Upon the purchase we were made aware that a piece or two would be missing by the sales Rep, we accepted that if a piece or two is missing we would still buy the machine and the sales rep said that he would assist in getting us the spare or two that is missing which we were willing to pay for .

After getting the machine home and installed we find out that more than just a piece or two is missing, further more one pulley seemed to be eaten by a dog, at that point it would lead one to believe that this machine was returned to GAME after an unhappy customer returned it.

I have been contacting game store in galleria for the past 3 months , either the sales rep isn't at work or the manager is out of the store these are among the few excuses given to me. when i do get through to the manager i am just led on from week to week.I am very frustrated with the poor service and management . Game Galleria has made me regret shopping at retail stores for items like these.