Pathetic Service from Game Online

am writing to express my dissatisfaction with the recent delivery experience for an item I ordered on Game online. The estimated delivery date was initially set for 25 September. While I acknowledge that I initially provided a contact number with network issues, I contacted Game on the 26th to update this information. I was assured that the details had been amended, and the delivery was rescheduled for the 27th, between 12:00 and 18:00.

In preparation, I took a day off work to be available for the delivery and even purchased perishable items such as meat and chicken, anticipating the delivery would occur as promised. Unfortunately, the item was not delivered on the 27th. When I followed up on the 28th, I was informed that delivery could not be made that day and was rescheduled for the 29th. However, the same pattern continued, with further delays pushing the date to the 30th, and now I have been told the delivery may only happen on the 2nd of October.

As a result, I have incurred unnecessary costs, including the disposal of perishable food items, and lost a day of annual leave for nothing. This entire experience has been frustrating and disappointing, and it appears that there is a lack of accountability from both Game and the courier service regarding the repeated unfulfilled delivery promises.

I am now awaiting a response from a senior representative from Game to address this matter. This has been pathetic!