Pathetic Service from Game Kuilsriver (Zevenwacht Mall)

Item: Game
Rating: 1
Author: Lindie P

Good Day I would like to put my experience with Game Zevenwacht Mall out there. I went to visit Game Zevenwacht for the promotion they had on the Defy 171cm fridge about 2 weeks ago. Firstly the guy Unati told me that stock will arrive the Thursay 9th of March 2017. I drove again to Game on the 10th and when I came there theis guy told me he meant that stock will arrive on the 9th at the Warehouse. I left again and it kind of bothered me that he as the Salesman did not even bother to take down my contact details because it is now my second time driving unneccessary. I called Game Zevenwacht on the 18th of March 2017 and the Salesman Innocence answered the telephone this time, he then told me that they did receive stock on this fridge that I want. I drove again to Game Zevenwacht and only to get there and hear that they made a mistake the stock that arrived was for the Defy next to it. I got a little impatient and I told this guy that it's my 3rd time driving there for nothing. He then apologized and said I can pay the Fridge (R4000) and he will arrange free delivery for me. He mentioned to me that the Fridge will be delivered on the Tuesday (21st March 2016). I told him that will be on the last day of the promotion and asked him howcome they have an item on promotion but struggling to get stock. I gave him all of my details after I paid cash for the fridge. Innocence called me on the 21st of March and told me stock did not arrive yet and that he will arrange delivery for the Friday (24th March 2017). He told me that he will be off but he will arrange with his colleagues. He returned to work and asked me if I got my fridge because he asked his colleague Unati to get into contact with me and arrange delivery. I mentioned that nothing has arrived and that nobody contacted me. He told me he will follow up and get back to me. Nobody got back to me again. On the morning of the 24th I called Game and I ask if I could lay a complaint. I was directed via the landline to a male, he never introduced himself. I gave him the background of my story, he checked on the system and told me that he could only find a F. Pietersen. I told him that I was L. Pietersen. He asked me when did I pay for the fridge and I told him the 19th if I remembered correctly. He then checked again and confirmed it was the 18th. He then told me he will schedule delivery for that morning. I contacted my family at home and they mentioned that Game was on their way with the fridge. When I got home I saw that the fridge was delivered,however the fridge was not balanced.I checked and saw that the *****s that its suppose to stand on was not turned in properly. I also noticed a bracket at the bottom of the door and decided to call Game.The Salesman mentioned that he will check in the brochure and will get back to me immediately. I waited and waited but nobody called back. I then realized that it's important to get a Fridge leveled as this can cause problems. I am pregnant and decided to turn the *****s properly in myself. After a while of struggling I saw that the fridge was looking sort of balanced .It was no longer moving from right to left in an unbalanced manner. I was still hoping for Game to get back to me as they will know better then me. Nobody got into contact with me. On Saturday morning i received a call from Salesman Unati telling me that stock has arrived and that I am welcome to come in to the store. I then informed him that my fridge was delivered yesterday, he sounded very much suprised. It bothered me because how do I know that my fridge was not a Demo because it did not rrive in a box but only white foam ??? I feel that the customer service and treatment I got from Game Zevenwacht (especially as a upfront/cash paying customer) was very pathetic. This is not my first time buying from them. I bought my Television there in last year and the attitude of the staff on the floor was just as pathetic. Nobody followed up or asked me if If was happy especially after the unprofessional service. My fridge is less then a week old and it's making a hell of a noise at night, I do not know if this is normal as nobody got back to me . It is hard to accept this kind of service as it is not fair. I still need a Microwave and a few appliances in my new place but Game Zevenwacht Mall won't see me again. They must train their staff and teach them how to deal with customers. I only got service up to the point where I paid and after that...PATHETIC!!! Regards MISS P

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