PATHETIC SERVICE FROM GAME EXTENDED WARRANTY

Its shocking to receive such fantastic service at POS however there is no after sales service that exists from GAME stores. My parents purchased a Samsung 49'Curved TV on the 24/10/2016 for the Gateway Store in Durban.They had taken up the extended warranty which in their minds was a benfit to have in the event that their TV is no longer able to work. The TV was taken in ,in 2018 whereby Samsung replaced the screen .Unfortuantely the problem persisted and the TV was then sent in once again in February 2019. To date the TV has not been returned and my parents are without a TV and are being sent from pillar to post without any clarity whatsoever. Is this the service provided to all customers or is it because they are pensioners and are being taken advantage of?

They have pleaded non stop for assistance and no one can help them . Hence the reason for this complaint on HP.

PLEASE HELP THE PENSIONERS .GAME PLEASE GET ON BOARD WITH THIS AND HELP FIND A SOLUTION TO A PAINFUL EXPERIENCE