SH
Shanita H

1 reviews | Active since Dec 2018

28 May 2019, 14:39

Pathetic Service From Game Eastgate Branch

I must admit that the service always received from Game Eastgate, is just nothing but pathetic. Not only are the staff so unfriendly, it just seems as if they are doing the customer a favour. The queues are always so long and it seems like nobody has any sense of urgency. When you try to pay for 1 item at a different counter like cell phone or jewellery counter, you are always told "I'M NOT OPEN" pay in front. Another frustrating issue s always being charged the incorrect price. On Saturday I purchased an item which was in the sale catalogue, however was charged R12 more. I had to go back to the cashier to enquire. The supervisor had a nerve to tell me that it is not in the paper, whilst she held the paper in her hand. After being highly frustrated, she asks me to give her my personal details, which I refused to do, since I spent over half an hour in the store whilst trying to pay for a few items. I regrettably hate going to the store, because I do not know how many people are ****** cause they do not check their till slips. Further-more the price on the shelves are always different to what is scanned on the till. I wish Game could fix their issues and stop robbing its customers.

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Replies (2)
Game
Game's reply28 May 2019, 16:32
Official
Hi Shanita,

Thank you for taking my call. 

As discussed telephonically.
I will escalate this matter directly to management and you will be contacted within 24 hours.

I do apologize for the inconvenience caused. 

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ 0800 00 44 www.game.co.za
SH
Shanita H's update05 Jun 2019, 13:20
Reviewer Update
Still await a call from Game Eastgate...now in June, so hope someone will call me before the end of the year...