Pathetic service from Game Cape Gate

I bought a vacuum cleaner at the Game Cape Gate branch towards the end of last year. Few months later the motor of the vacuum broke and I took it in for to customer service. They told me that after 3 months they cannot refund and only repair or replace. So I booked the vacuum in for assessment. It has now been 2 months and I am still struggling to get the vacuum back. I have received one or 2 calls apologizing for inconvenience but that's it. No acceptable feedback at all. I just want my money back.

Is this really how they do business - They mess you around and basically ***** money from their customers! Totally unacceptable. Next step I guess will be the Consumer goods and service Ombud