PATHETIC SERVICE FROM GAME CALL CENTRE AND EXTENDED WARRANTY DEPARTMENT

WHAT TERRIBLE SERVICE!!!!

I purchased a telefunken television from game in 2017 with extended warranty cash. the television since then packed up and in the month of June 2020 I called the call centre on the 22/06/202 to make a claim ref no: 560183. since the 26th I have spoken to 5 call centre agents as well as a team leader ( call centre agents - Merle/Mashudu/Sibongile/Lucy/Amara, call centre manager for JHB-Nklankla)

I have requested to speak to the extended warranty manager who's name is Nevash but every call centre agent or manager has given me the same response that she cant have telephonic communication since she is working from home .. what a lame excuse.. how can you be in such a big organisation and not be able to be reached for a clients complaint . I also requested for her email address and all agents said they cannot give me her email address .

Yesterday (03/08/202) I spent most off my day on the line with *********** call centre agents which have been making me like a fool transferring me from one person to another .

Today(04/08/2020) I have spent over 2 hours on the line with agents and also holding on for Nklankla the jhb call centre manager to let me speak to Nevash I have screen grabs on the amount of time I spent on the line today .

I HAVE DELT WITH PLENTY OF CALL CENTRES IN THE PAST BUT THIS IS FAR THE WORST EXPERIENCE I HAVE HAD FOR A PRODUCT THAT I HAVE PAID CASH FOR..

please can someone assist me with this query...

URGENTLY