1 reviews | Active since Dec 2019
PATHETIC SERVICE FROM GAME AND NO RESPONSE
Good day
I wish to declare a dispute with a payment I have made to Game (Massmart) and of which there are still outstanding items which they have not delivered. The amount is R299-00 excluding delivery costs, and as you can see from the trailing e-mails below, they do not even respond to my enquiries, whilst a lady named Yolanda of the Game Call Centre confirmed to me telephonically on 4 Dec 2019 at 11:04 that the items are outstanding, but that she cannot explain why they were not delivered, nor why her company does not respond at all to my e-mails and query. Yolanda promised to telephone me back, but I have not received any such telephone call since 4 Nov 2019 and its now 9 Dec 2019. I would like the amount of R299-00 to be reversed back to my credit card with immediate effect. I paid R5,354-00 to Game on 25 Nov 2019 at 08:46 and this included an amount of R100-00 delivery charges. This is not even poor service from Game/Massmart, it is PATHETIC. I hope that Virgin Money processes and approves this, as no response is forthcoming from Game, never mind the items or an apology for non-delivery. I will also post this on Hello Peter Website as well as other social media. Thanks for any assistance or advice ( i have sent this to my credit card company) as Game just don't respond. I have not attached all the trailing e-mails, but have them all
Thank you for getting in touch with us, I am terribly sorry to hear about your experience with the online order, please note that we will do our level best to remedy this matter for you as soon as possible.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for getting in touch with us, I am terribly sorry to hear about your experience with the online order, please note that we will do our level best to remedy this matter for you as soon as possible.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
The delivery note even had all the items on, but some were not delivered.
The lack of anything resembling proper and/or decent customer service is going to cause you the loss of clients, probably me and also my adult daughter.
Game does NOT care, so maybe change the motto.
Only by complaining on social media, have i got a response and that doesn't mean that this has been resolved or outstanding items delivered, or refunded, or a proper apology or any sort of compensation.
Not a happy customer
The delivery note even had all the items on, but some were not delivered.
The lack of anything resembling proper and/or decent customer service is going to cause you the loss of clients, probably me and also my adult daughter.
Game does NOT care, so maybe change the motto.
Only by complaining on social media, have i got a response and that doesn't mean that this has been resolved or outstanding items delivered, or refunded, or a proper apology or any sort of compensation.
Not a happy customer
Yolanda's tel no is *** and
Alicia tel no is ***
No one from Game Warehouse telephoned me since i placed the order in Nov and no one has even responded to my e-mails.
I have put the name of the person at the warehouse on here, Alicia, because that person is not telling the truth, THERE HAS BEEN NO CONTACT FROM GAME TO ME. I provided my email address and my cellphone number, but still no contact.
The only contact with Game, is when i initiated such.
Really pathetic service.
I have now requested a refund, as they cannot say when the items will be in stock, never mind delivered.
Shame on you Game, for poor service delivery.
Yolanda at the Call Centre has tried to assist me, but not your online web support department or the service/customer department.
No apology, no compensation and who knows how long i will wait for a refund from Game.
Yolanda's tel no is *** and
Alicia tel no is ***
No one from Game Warehouse telephoned me since i placed the order in Nov and no one has even responded to my e-mails.
I have put the name of the person at the warehouse on here, Alicia, because that person is not telling the truth, THERE HAS BEEN NO CONTACT FROM GAME TO ME. I provided my email address and my cellphone number, but still no contact.
The only contact with Game, is when i initiated such.
Really pathetic service.
I have now requested a refund, as they cannot say when the items will be in stock, never mind delivered.
Shame on you Game, for poor service delivery.
Yolanda at the Call Centre has tried to assist me, but not your online web support department or the service/customer department.
No apology, no compensation and who knows how long i will wait for a refund from Game.