Pathetic service from Game and a customer service that can't even answer a basic question

I ordered a gas stove from Game and it was promised for delivery on the 18th. The stove has not arrived and I cannot find a single person at Game that can help me. I got on their chat and the person on the other end obviously does not speak or understand English as regardless of what I asked I got the same stupid response that was no help at all. I requested a call back - still waiting. Pathetic service and no way of finding out what is going on. They take your money and then can't be bothered to deliver the goods. I can't even get someone to help me to cancel the order so I can go elsewhere. My best suggestion don't buy from them.