Pathetic service from GAME

So I received an add from Game via email for the Daily deals. I saw a bicycle for my daughter and clicked on it. There is a boy and a girl bike but when I open the bike for the boy it shows R 299 but the girl bike R 599. I called customer care to query and they asked me to email the add to escalate. I queried with Customer service if I can go buy in store and they said I can as it does not say Online Only. I then called Game Zevenwacht where they put me through to the relevant department and after 5 mins of holding I put down as nobody picked up. In my lunchtime I then went to Game Tygervalley and was told Daily Deals does not apply in store. I then went on the add to purchase online but nobody could assist me to purchase online as they did not know how. This leads me to believe that they just don't care about training there staff on services they offer which in 2019 is pathetic!!! While all this was going on I regularly checked the add in my email and it changed to 299 for the bike for girls but with no add to basket option, typical as the app works like it's staff. Now when I checked again the boys and girls bike on the daily deals is R 599 each. How do you explain that 1??? As of now I am still waiting on feedback from my Escalated case to head office...By the experience so far I might be lucky to get feedback next week if I get feedback at all...Customer service in this country is truly pathetic and clearly staff development is no priority in the retail sector!!!