Pathetic service from game

I've just visited game gateway store and is shocked at the service I received from one of the managers, I came with the intention of shopping at store, I took a camp chair an dir scanned wrong price at the till, I queried the price and a very rude manager by the name of SBONSISO MAKHATHINI, who firstly didn't have he's name badge on, when I asked why doesn't he have he's name badge he rudely told me "we are not speaking about that, we speaking about the price so don't ask me about my badge" is that the kind of service staff from a senior position give to customers? He was very rude. When asked for he's name he didn't give it to me at first.. I than spoke to another manager by the name of zubair, I wanted an apology from Sbonsiso, who very convietly had just left the store. I asked for head office to contact me, zubair advised that head office doesn't get involved and management of the store deal with it, I ended up leave my trolley full of things. I refuse to take pathetic service from a well known provider.. I will go to the papers with this.. This isn't the kind of service I expect.