Pathetic Service form Game Online Shopping

This is the 2nd month since I bought the fridge online (on Black Friday to be exact) it was delivered with a factory fault and missing units and I'm still stuck with it even today. A technician came into my house on the 3rd week of December and looked at it and said a new fridge will be delivered within 4 working days, even now no contact has been made with me. I only received a call from a consultant on the 30th December 2018 asking if anyone has contacted me with regards to my problem. I am really annoyed about at how this case has been handled; no communication and delayed action taken. Imagine what happened to my December groceries, and to make matters worse this fridge was bought cash its not like they gave me on credit. If they don't have stock they must give me my money back i'll go somewhere else.

Order Number : ********** 53