Pathetic service & false allegations

My wife and i went to game fleurdal in bloemfontein yesterday to especially to buy a sim card and to get it rica’d. I was going to buy a new tv aswell. I was waiting so long for someone to help me at the tv department, does it really take 2 people to help a customer.finally when someone helped me, it was as if he didnt know the product i was interested in, I DIDN’T BUY A TV!! My wife bought a sim card and was suppose to be rica’d while she was there. The consultant wrote all the details down and a copy of her id, my wife was told it can take 2-24 hours to activate, still now it hasn’t been activated. I phoned game this morning, the consultant i spoke to says it takes time, i told him he is talking bull**** to me, then he says i am insulting him, he didnt even give me a chance to talk further, the level of customer service at this branch is pathetic. We drove especially to this branch for the things we wanted. We are still waiting for the cell phone department to phone us back. Please get the recording when i phoned and apparently i insulted the consultant, please get you service up to par!! It is pathetic!!!!!!!!!!!