Pathetic service

I bought a new luggage set on the 5th March 2023. Firstly, the shop overcharged me for it and I had to go get the remainder of my money from the return counter. Then I used it once and the fabric tore. On the 11th March 2023, I took it back to Game because the suitcase has a Guarantee and Warranty and it is only 6 days old. The very unfriendly lady named Clarice Felix told me that there's nothing they can do, and the manager is too busy to speak to me. I asked her to please phone the manager because I'd like to speak to him myself. He then told me that they can phone the supplier and ask if they can do something about it, which then sparked an argument between the manager and Clarice, because she insisted there's no supplier. A 3rd person named Naeema was then roped in who insisted that the suitcase must have gone through abnormal stress, and the more that I'm trying to explain to her that the pole inside the suitcase is responsible for tearing the bag, and showing her this, the more she's insisting that the fabric has been cut and many other untrue theories. I have lost R2500. Needless to say that I will NEVER shop at Game ever again.