Pathetic service ever! Game and defy are the worst

Purchased a defy fridge in 2017 along with a Samsung microwave after few months the microwave ended up faulty and I got a replacement then the rubbers of the fridge started coming off which defy came and replaced. As of the 6th December I am sitting with no fridge as the fridge stopped working I reported this matter to Game and after several constant calls a defy technician came out on Tuesday the 1st December to assess the fridge I was told the compressor is either broken or maybe something else,I was told defy would order a part and the rubbers as all out is and send out another technician before Friday the 4th to assess the fridge again and replace the part.. I had to constantly call Game and find out why no one had come back and fixed the fridge and why was this matter not sorted out its now 9 days and still no fridge which is totally ridiculous and unacceptable! I called Game once again yesterday and was told to call on Monday Morning the 7th to remind them to follow up on defy to check when they can come out with the part and fix the fridge.. this has been the worse experience ever sitting with a daily necessity as a fridge for over a week and getting no clear idea when it can be fixed. I should have been given something to use in the meantime or given a clear indication when it would be sorted as high priority. Just dissapointed with both Game and Defy worse service ever!