PATHETIC SERVICE!!!!!!!!!!!!!!

GAME BALLITO, ONCE AGAIN YOUR SERVICE IS PATHETIC, !!!!! I purchased a Samsung Machine from Game in Ballito on the 17.09.2023, together with the purchase of the machine, we purchased an extended 3-year warranty to assist. The machine started giving us problems and we contacted them in the beginning of January 2026 to log a fault, they advised that they are short staffed due to the Holiday period and will assist once they are full staffed, went back to the store this past weekend for the third time and the gentleman at Game in Ballito ( Kubendran Nayagar ) advised that he will send a follow up and till date no response, no feedback. Is this what we purchase the additional warranty cover for???????????????