Pathetic service

I ordered with Game online but when I received my order three items were missing without explanation. When I enquired about it I was told the items are out of stock they will refund me. I received an email saying I was being refunded and funds will reflect in 7 days. After 10 days seeing there's no refund I sent them an email and I was told to wait another 7 days and still nothing. When again I asked about my refund they asked me to confirm with my bank. My bank says there's no refund from Game stores. This is totally unacceptable. I have been very patient with Game stores and all I get is stories and empty promises. I recently received a refund from Keedo International without a hussle and was done within 7 days. But with Game it is stories after stories forgetting the trips to the bank, emails, calls and inconvenience to do follow up cost more money.