ND
NISHAN D
1 reviews | Active since May 2009
08 May 2015, 12:15
pathetic service debra
I received a voucher from nestle for 2x smarties funbags 150g. Went to game pavilion to redeem and was told they cannot accept it as they keep smarties funbags 152g. Yes 2g more. Debra came and was so rude that my wife was upset and wanted to cry cos debra don't have any customer care. She spoke very rudely. She even took the other chocolate what we were buying and kept it away without even asking whether we still want it. She refused to call yhr manager also. Asked to call Nestl? to ask them but she refused. She needs to be though customer care skills
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Game's replyOfficial
08 May 2015, 12:34Hello Nishan Dass,
We acknowledge receipt of your complaint.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply08 May 2015, 12:34
Official
Hello Nishan Dass,
We acknowledge receipt of your complaint.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73